Trouble since Microsoft Fall update

Discussion in 'Tech Talk' started by Archer, Dec 24, 2017.

  1. Archer

    Archer Master

    Hopefully, some super technology guy (or gal) can help me with this. I've tried the suggestions from the CNET discussion group without success, so I thought someone here might be able to help.

    Ever since the Microsoft Fall update installed, I have had a problem with my laptop suddenly turning off. It doesn't go through a regular shutdown. It just shuts off, then reboots. The reboot takes almost 10 minutes. I bought this laptop new last December. At first, the shutdown seemed random; then I realized that it's happening every Thursday and Sunday at 8AM. If I start up after 8AM, no problems. This is just goofy. Does anyone have an idea how to correct this?

    Thanks,
    Archer
     
  2. Archer

    Archer Master

    Now the laptop is shutting off and rebooting 1/2 hour after I turn it on everyday. Does anyone have an idea what to do to correct this?
     
  3. deej

    deej Administrator

    That almost sounds like a CPU overheating problem. Most modern CPUs automatically turn the machine off if the CPU overheats (such as when the CPU cooling fan fails).

    There are commonly reported situations where a computer goes into perpetual reboot mode but that doesn't sound like your situation.
     
    escortrod likes this.
  4. rvwnsd

    rvwnsd Teller of "Like It Is"

    At this point, you should back up your data to a cloud drive and take it into the shop for a diagnostic checkup.
     
    latbear4blk and deej like this.
  5. deej

    deej Administrator

    Yep. Off to the Geek Squad. You might get a cute one.
     
    rvwnsd and latbear4blk like this.
  6. Archer

    Archer Master

    All of my files are backed up daily, so no worries there. The cooling fan is working and I vacuum the intake and outlet once a week. Ok off to the Geek Squad. Thanks for the help.